Convenient, self-service app designed to keep guests coming back
Lumos Mobile is Vista's cinema mobile app, designed to keep guests connected to your cinema through convenient, personalised experiences. From discovery and booking through to loyalty and self-service experiences, Lumos Mobile helps you strengthen guest relationships and drive repeat engagement from a device guests use every day.
Reach your audiences where they are. Lumos Mobile is the most personal sales channel in your digital ecosystem. Give guests a dedicated app on their device to deliver experiences that go beyond a traditional website, and keep your cinema close at hand throughout the guest journey. From reminders and event updates to promotional offers and personalised communications, Lumos Mobile creates new opportunities to engage guests before, during, and after their cinema visit.
Designed to strengthen loyalty. Lumos Mobile brings rewards, memberships, subscriptions, bookings, watchlists, and account information together in one convenient experience that keeps your members engaged throughout their journey. For cinemas looking to build deeper relationships, Lumos Mobile supports member-focused experiences through app sign-in, helping drive loyalty programme adoption, support premium membership programmes, and create more exclusive, personalised guest journeys.
Empower guests with self-service convenience. Lumos Mobile makes it easier for guests to return by reducing friction throughout their journey. Members can access previous bookings and purchases, rewards, offers, and membership benefits, while saved payment methods, pre-filled details, and quick checkout create a faster path to purchase. Living Tickets are accessible directly within the app and remain available even when offline, extending the experience beyond checkout and helping members manage more of their cinema experience from one convenient place. Moviegoers enjoy the flexibility of addingconcessions during or after ticket purchase and can manage eligible booking changes, as well as changing seats to join friends who booked separately. When plans change, self-service refund options are also available, including account credits with account balance visibility.
Deliver connected digital experiences. Lumos Mobile is part of the wider Lumos ecosystem, integrating with Lumos Web, Lumos Kiosk, and Lumos Order to provide a seamless journey across every guest touchpoint. Guests can move effortlessly between channels, while cinemas benefit from shared branding, content, promotions, language settings, and configurations managed through a central CMS. This helps teams maintain consistency across digital experiences while retaining the flexibility to tailor each channel to its unique role.
Your cinema in every guest's pocket
Designed for cinemas, Lumos Mobile creates a direct channel to your most engaged guests, helping you drive discovery, strengthen loyalty, and stay connected beyond the transaction.
Rich film content management
Integrated MovieXchange film metadata and media libraries, or add your own custom film media content and promotions, to deliver engaging movie discovery experiences.
Loyalty, memberships & subscriptions
Build stronger member relationships by keeping rewards, memberships, subscriptions, watchlists, and account information at your guests' fingertips.
Security & compliance controls
Protect guest experiences with modern security, monitoring, authentication, and consent management capabilities.
Food & beverage ordering
Flexible food and beverage ordering experiences, including pickup, in-seat delivery, the ability to add items to existing bookings, and the option to start order preparation when guests are ready.
Living Ticket
Natively integrated always up-to-date tickets that keep ticketing, concessions, loyalty activity, and fulfilment information connected throughout the guest journey, helping cinema teams maintain visibility of the latest guest and order information to support smoother operations.
Drive higher spend per visit by surfacing smart, contextual product recommendations for your guests at the right moments throughout the mobile journey.
Explore related Lumos Mobile content, including blog articles, videos and more.
Availability & requirements
Lumos Mobile is available exclusively as part of Vista Cloud's Digital Enablement capability. It is built on the Omnichannel APIand powered by the digital platform, with relevant Vista configurations supporting ticketing, loyalty, food and beverage, events, subscriptions, gift cards, vouchers, and payments.
Lumos Mobile Power Ups:
Lumos + : Extend Lumos Mobile with bespoke app experiences powered by Lumo's proven ticketing, loyalty, and food & beverage capabilities.
Lumos Mobile is designed for cinemas looking to launch, replace, or modernise their mobile app experience with a proven Vista-built solution. Purpose-built for the cinema industry, it combines loyalty, memberships, bookings, and self-service experiences in a branded mobile app, while simplifying digital channel management through shared content, branding, and configuration. As part of the wider Lumos ecosystem, Lumos Mobile is managed through a centralised CMS, helping operators maintain consistency across multiple digital channels without the overhead of managing separate products.
'Omnichannel' means creating a consistent experience for guests across your digital sales channels, allowing them to move seamlessly between mobile, web, kiosk, and ordering touchpoints throughout their journey. Lumos Mobile, Lumos Web, Lumos Kiosk, and Lumos Order are built using shared components, functionality, and content management system (CMS) control.
This also helps cinemas manage their digital channels as a connected ecosystem rather than separate products. Branding, loyalty experiences, promotions, content, and many configuration settings can be managed consistently across channels while still allowing each channel to be tailored where needed.
A mobile app gives your cinema a direct, branded channel that guests choose to keep on their device. Purpose-built for the cinema industry, Lumos Mobile brings rewards, memberships, subscriptions, bookings, and account information together in one convenient experience. It helps keep guests connected to your cinema beyond the point of purchase. With capabilities that go beyond a traditional web experience, including native Living Ticket, offline ticket access, and direct guest communication opportunities, Lumos Mobile helps keep your cinema top of mind between visits.
OCAPI (Omnichannel API) is the digital commerce engine behind Vista's Digital Platform. It powers the transaction, ticketing, loyalty, food and beverage, subscriptions, and guest-facing functionality used by Lumos products and other digital experiences built on the Digital Platform. OCAPI enables cinemas to adopt Vista-built channels such as Lumos Web and Lumos Mobile, build their own custom channels, or work with third-party providers while leveraging the same underlying digital commerce capabilities.
No. Cinemas can choose to adopt Lumos Mobile, Lumos Web, or both as part of their digital ecosystem. Moviegoers can continue to purchase tickets through your website where available, while Lumos Mobile provides an additional channel for loyalty, bookings, self-service experiences, and ongoing guest engagement.
Lumos Mobile supports a range of payment options through Vista's Digital Platform, including card payments, gift cards, vouchers, loyalty redemptions, subscriptions, and account-based payment journeys where configured. Available payment methods depend on your cinema's configuration and payment setup.
Lumos Mobile supportsboth embedded and redirect payment experiences:
Embedded payments: Guests complete their transaction without leaving your website or domain, creating a more seamless checkout experience.
Redirect payments: Guests are redirected to a payment provider's website to complete their transaction before being returned to your site.
Lumos Mobile integrates with a number of approved payment providers. For cinemas looking to simplify payment management and streamline checkout, Vista Paymentsprovides a fully integrated payment solution without the need to manage a separate third-party provider. For information about supported and approved payment providers in your region, please contact your Account Manager.
Related products
Lumos Web
Cinema websites designed to drive discovery, conversion, and self-service:
Modern browsing and booking experiences
Centralised content, branding, and promotions management
Self-service experiences that reduce operational pressure
