An interactive digital ticket that keeps moviegoers connected to their booking and gives them the flexibility to manage their experience from purchase to showtime.
Self-service that benefits everyone. The Living Ticket updates dynamically as booking details change, giving guests the flexibility to manage their visit on their own terms, from swapping seats and adding food and beverage items to starting orders or processing refunds. By putting control directly into moviegoers' hands, cinemas can deliver a more convenient, frictionless experience while reducing routine support requests and easing pressure on front-of-house teams.
Deploy it your way. The Living Ticket can be implemented in the way that best suits your digital strategy. Use it as part of Vista’s out-of-the-box Lumos offering, where it's seamlessly integrated into your Lumos website or app. Prefer to keep your existing website? Deploy Living Ticket as a plugin, embedding it on your site or sharing it via a direct email link. For complete flexibility, you can also leverage Vista’s Omnichannel API to build and deliver your own custom Living Ticket experience.
Connecting moviegoers with your cinema through a convenient, self-service digital experience at every touchpoint.
The Living Ticket empowers guests to manage and enhance their time at the cinema in one place, reducing operational pressure while delivering greater convenience at every stage of the journey.
Swap seats
Self-service seat swapping makes it easier for guests to sit together; guests can change seats within the same session and area.
Explore related Living Ticket content, such as blog articles, videos and more.
Availability & requirements
Living Ticket is available as part of Vista Cloud's Digital Enablementcapability.
The Living Ticket is built into Lumos Web and integrated natively into the Lumos Mobile app appearing automatically after every ticket purchase. We recommend linking to it in confirmation emails, creating a single destination for guests throughout their moviegoing journey.
The Living Ticket enables moviegoers to manage eligible booking refunds directly from their digital ticket, without needing to contact the cinema or customer support. By putting refund management in guests' hands, cinemas can offer a more convenient self-service experience while reducing the operational effort required to process refund requests.
Yes. The Living Ticket is designed to fit seamlessly into your existing digital ecosystem, giving cinemas the flexibility to deploy it in a way that supports your digital strategy.
Through OCAPI integrations, the Living Ticket connects with key systems and guest touchpoints to create a more consistent, connected experience throughout the moviegoer journey.
Guests can access their booking through their Living Ticket, which contains their ticket QR code and provides access to booking features such as adding food, swapping seats, and adding items to an existing order.
For added convenience, guests can also add their booking to Apple Wallet or Google Wallet for quick access to their ticket QR code. Please note that booking management features are only available through the Living Ticket and not within a digital wallet.
Guests can also add their booking to a digital calendar. The calendar event will include a link back to their Living Ticket, making it easy to access booking details at any time.
Following a guest's visit, the Living Ticket continues to deliver value by supporting post-visit engagement. Through React, cinemas can collect timely, actionable feedback via surveys that become available once the session has ended. By making it simple for guests to respond, cinemas can increase participation rates, gain deeper insights into the guest experience, and make more informed decisions to improve satisfaction and loyalty.
Related products
Lumos Web, Mobile, Kiosk and Order
Digital channels that drive and extend the guest journey:
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