Lumos Kiosk

Guests can purchase or redeem tickets, order food and beverage items, redeem rewards, use vouchers and gift cards, and pay with loyalty points through a single self-service experience. Depending on your cinema's configuration, guests can also customise orders with modifiers, and arrange in-seat delivery.

Lumos Kiosk allows guests to complete common transactions independently, from purchasing or redeeming tickets to ordering food and beverage, without needing to join a queue. Guests can access many of the same capabilities available online, including seat selection, digital ticket collection, and, where configured, printed tickets. Lumos Kiosk can also support self-checkout for eligible concession items, helping guests complete purchases even faster. By shifting these transactions to self-service, cinemas can reduce queue lengths and ease pressure on front-of-house teams during peak periods.

Yes. Lumos Kiosk can be configured to support a range of self-service experiences, allowing cinemas to tailor the solution to their operational requirements.  Whether you require a ticketing-only kiosk, an F&B-only ordering kiosk, a self-checkout experience, or a combination of services, Lumos Kiosk can be tailored to fit your guest journey and venue operations

For ticketing, guests can sign in to their loyalty or membership account, view balances, redeem rewards, pay with loyalty points, and access voucher and gift card functionality. Kiosks can support both digital and printed tickets, depending on your cinema's configuration, while Living Ticket helps create a connected experience across channels by recognising bookings made through other Lumos touchpoints.

For food and beverage, guests can browse menus, purchase items, and take advantage of configured modifiers, deals, bundles, and promotional offers. If your cinema offers in-seat delivery, guests can order directly through the kiosk. Lumos Kiosk can also be configured for self-checkout, allowing guests to scan and purchase eligible concession items independently, including supported weight-based products.

Lumos Kiosk is part of Vista's Lumos ecosystem, connecting seamlessly with Vista ticketing, food & beverage, loyalty, voucher, and gift card solutions. This creates a consistent moviegoer experience across web, mobile, and in-cinema touchpoints, allowing guests to move effortlessly between channels throughout their journey.

Lumos Web and Mobile help guests discover films, browse sessions, purchase tickets, and manage bookings before they arrive. Lumos Kiosk extends this journey in-cinema with a familiar look and feel, allowing guests to redeem bookings, collect printed tickets, purchase additional tickets, and access the same loyalty, voucher, and gift card experiences available online.

Lumos Order complements Lumos Kiosk by enabling mobile food and beverage ordering through QR code and scan-to-order experiences. While Lumos Order allows guests to order from their own device, Lumos Kiosk can also support food and beverage purchases, bundles, modifiers, self-checkout experiences, and in-seat delivery options. Together, they provide guests with greater flexibility and convenience throughout their visit.

The connected ecosystem also helps cinemas deliver more consistent promotions and experiences across channels. Whether highlighting special events, loyalty offers, concession promotions, or upcoming releases, cinemas can create a more unified guest journey so customers see the same opportunities and experiences regardless of whether they interact through web, mobile, Lumos Order, or Lumos Kiosk.

Yes. Lumos Kiosk supports multiple languages, helping cinemas provide more accessible and localised self-service experiences for diverse audiences across markets.