In-seat, self-service QR ordering, so moviegoers never miss a moment.
Lumos Order is Vista's out-of-the-box QR code ordering solution, designed to help cinemas increase food and beverage sales through convenient self-service ordering. Guests can access menus, place orders, and pay from their cinema seat during the film or from another venue location, such as a restaurant, bar, or bowling lane.
Self-servicethat keep guests engaged.Lumos Order removes friction from food and beverage ordering. Guests simply scan a QR code or tap an RFID tag to browse menus, place orders, and pay from their own device without leaving their seat or waiting in line. With no app download required, guests can start ordering in seconds and continue enjoying their visit uninterrupted. Checkout is simple and efficient with support for loyalty rewards, deal vouchers, and points payment.
Built specifically for cinemas. Lumos Order is designed around the unique operational needs of cinemas. Location-aware ordering automatically associates orders with a guest's seat, table, or designated venue location, reducing effort for both guests and staff. Flexible fulfilment options support in-seat delivery or location-based delivery helping support everything from traditional concessions to premium dining and entertainment experiences. Support for item modifications, both paid and unpaid, and order notes allows guests to customise orders with ease. Showtime-aware ordering helps align service availability with film schedules, including configurable order cut-off times that help your cinema manage kitchen operations and prevent late orders once a session is underway. Loyalty integrations connect ordering experiences with your membership programme, enabling member pricing, rewards, recognition, and exclusive offers within a seamless guest experience.
Deliver connected digital experiences. As part of the wider Lumos ecosystem, Lumos Order works alongside Lumos Web, Lumos Mobile, and Lumos Kiosk to create consistent experiences across every stage of the guest journey. Branding, content, language settings, and configurations are managed through a central CMS, helping your cinema maintain consistency while simplifying administration. By connecting ordering, ticketing, loyalty, and fulfilment, Lumos Order helps deliver a more unified guest experience while reducing duplicate effort across channels. Your guests can move seamlessly between channels as they book tickets, order food and beverage, access loyalty benefits, and manage their visit.
Trusted by Leading Exhibitors
Give guests a better way to order
Increase F&B spend, reduce queues, and create more convenient guest experiences with scan-to-order food and beverage ordering built specifically for cinemas.
Scan-to-order
QR code and RFID-powered ordering journeys let guests order from anywhere in your venue. Menus can be tailored to each location, to reflect the unique experiences across your cinema.
Tips, gratuities & fees
Give your guests greater flexibility at checkout with support for gratuities, delivery fees, paid modifications, and add-ons.
Showtime-aware ordering
Automatically align service availability to film schedules, with configurable order cut-off times relative to each session, including kitchen closing times for the final session of the day.
Area routing & fulfilment controls
Tailor menus, preparation workflows, and fulfilment processes to the way your cinema operates, ensuring orders are automatically routed to the appropriate preparation areas.
In-seat & location delivery
Flexible fulfilment supports deliveries to seats, tables, lounges, and other venue locations.
Learn more
Explore related Lumos Order content, including blog articles, videos and more.
Availability & requirements
Lumos Order is available exclusively as part of Vista Cloud's Digital Enablement capability. It is built on the Omnichannel APIand powered by the digital platform, with relevant Vista configurations supporting loyalty, food and beverage, gift cards, vouchers, and payments.
Lumos Order is designed for cinemas looking to introduce convenient self-service food and beverage ordering without the need to build bespoke integrations into your existing Vista environment. Purpose-built for cinemas, it supports a range of ordering experiences, from traditional in-seat delivery to location-based ordering across bars, restaurants, lounges, bowling lanes, and other venue areas.
As an out-of-the-box solution, Lumos Order helps your cinema launch digital ordering experiences more quickly while retaining the flexibility to tailor menus, fulfilment workflows, delivery options, loyalty experiences, and operational controls to your unique business requirements.
Lumos Order supports a range of payment options through Vista's Digital Platform, including card payments, gift cards, vouchers, loyalty rewards, loyalty points, subscriptions, and account-based payment journeys where configured. Available payment methods depend on your cinema's configuration and payment setup.
Lumos Order supports both embedded and redirect payment experiences:
Embedded payments: Guests complete payment without leaving the ordering journey.
Redirect payments: Guests are redirected to a payment provider before returning to complete their order.
Lumos Order integrates with approved payment providers and can also leverage Vista Payments, Vista's fully integrated payment solution.
To create the best guest experience, ordering prompts should be easy to access, clearly visible, and positioned in locations where guests can comfortably scan them. When using QR codes, cinemas should consider factors such as placement and venue lighting to help ensure reliable scanning throughout the ordering journey.
Lumos Order also supports RFID-powered ordering journeys, providing an alternative access method for cinemas looking to reduce reliance on QR code scanning.
No. Lumos Order is designed as a scan-to-order experience, so guests can start ordering without downloading an app. By scanning a QR code or tapping an RFID card, guests can instantly access location-specific menus, browse items, place orders, and pay directly from their own device.
Yes. Lumos Order can operate alongside Lumos Web and Lumos Mobile or be deployed independently to complement your cinemas' existing digital channels. This gives your cinema the flexibility to introduce an out-of-the-box scan-to-order solution without replacing an existing website or mobile app.
For cinemas that adopt multiple Lumos products, guests benefit from a more connected experience across ordering, ticketing, loyalty, and fulfilment, with shared branding, content, and configuration managed through a central CMS.
Related products
Lumos Web
Cinema websites designed to drive discovery, conversion, and self-service:
Modern browsing and booking experiences
Centralised content, branding, and promotions management
Self-service experiences that reduce operational pressure
